MANAGED SERVICE PROVIDER
GLOBAL ADVISORY SERVICES
Client Case Studies
We’re creating REAL INNOVATION now.
See how our GURUS introduce new thinking with our clients in every industry, around the world, every day.
Ireland - Staffing Firm
Sector: Professional Services
Belgium, Germany, Netherlands, and Poland
Staffing firms often have the skills they need to succeed, and sometimes require added expertise to expand into new regions/countries.
Our client, a well respected and recognized brand, engaged us to deliver guidance supporting expansion. We provided the information necessary - culture, labour legislation, tax law, the staffing industry market analysis, potential competition, possible office locations, and what is required to register as a business - everything our client needed to expand successfully.
By ensuring consistent and transparent communication throughout the project, our client opened offices in four new European countries winning new business during the COVID-19 economic downturn.
All things are possible with the right plan and team!
USA National Staffing Firm
Starting an MSP Solution
Sectors: Healthcare & Public Education
Our client, feeling competitive pressure from other staffing firms, decided to offer their clients an MSP solution and a Vendor Management System (VMS).
We began by building a program framework that fit well within their current customer base, addressed the uniqueness of their industry, and offered additional services that created a compelling business case for their clients that delivered measurable value – a significant return on investment (ROI).
We strengthened our clients market position by conducting MSP sales training with the national account managers. Their new awareness of the target client profile, and how the company and they benefit from the additional revenue (commissions!) –
a win-win for everyone.
We are proud to be a BIG part of their MSP success.
Global - 22 Countries
Hybrid MSP Implementation
Sector: Gaming Technology
We were excited, honoured, and yes, nervous when asked to manage an MSP implementation in 18 countries! The project quickly grew to 22 countries.
The client had no global process, and mergers and acquisitions created more confusion. Each country did its best to follow labour legislation while keeping up the demand for specialised talent.
We started the project by creating a global governance committee of in-country stakeholders. Cultural awareness was crucial to our success. There is always a different approach, something the client or we didn’t know, but through open and honest discussion - REAL INNOVATION happened between REAL PEOPLE with REAL FEELINGS. Together, we documented the current-state and gathered worker and third-party partner data.
Using data, we proposed a future-state and introduced standard operating procedures (SOP) with bespoke workstreams for global differences.
The project scope evolved because of the on-going discovery. Over time, we uncovered more and more challenges where we could provide expertise. We appreciate the client recognition when retained because of project scope-creep due to the value of our due diligence. The project continues!
Canada & USA
Hybrid MSP Implementation
Sector: Information Technology
Our clients know change is required and no longer optional. Companies who wait, do nothing, will not survive.
We were engaged in helping with the exit of an MSP operating without a vendor management system (VMS) and limited creative leadership.
The client selected a VMS, and the GEN2 MSP engaged our implementation services, including supplier contract negotiations, process engineering, and program governance.
In addition to meeting the project objectives, our 20+ years of focused MSP experience delivered 100% supplier adoption and an on-time program go-live.
USA National Educator
Applicant Tracking System (ATS)
Sector: Private Education
2000+ Annual Hires
Our client decided to make a change from a globally recognized ATS primarily because of poor customer service – confirming our belief that global brand recognition is not always a quality guarantee. We investigated their concerns and carefully documented our client’s front, and middle-office requirements to create an RFP for selecting a new ATS partner.
Sourcing potential technology partners using clear guidelines enabled our team to avoid a common mistake of over-buying functionality not required. Each ATS provided a demo, and our team then decided on the first short-list and issued an RFP.
The RFP included many leading ATS brands, and some new to the market, but agile and leading with innovation.
We provided our client with a vetted short-list, scheduled a second demo, this time with the client, and our team was the logical, third-party perspective in the final decision process.
USA National MSP Provider
United Kindgom Expansion
An MSP operating only in the US won a new Fortune 100 client, replacing an existing MSP, and becoming the second-generation (GEN2) MSP provider.
The client required services in the UK, and the MSP with no UK experience – needed our help.
Our GURUS guided the MSP on the UK MSP market, labour legislation requirements, and operational best practice. We provided operational support for the implementation/transition, including training services.
The MSP, unaware of the Transfer of Undertakings (Protection of Employment) regulations (TUPE) for employees of the MSP they were replacing, were no longer walking blindly into a potentially severe disaster with new employees, and their client.
Implementation success! The MSP is compliant, and we continue to provide ongoing consulting and team development services for UK operations.
LEFT & RIGHT BRAIN
TALENT MANAGEMENT GURUS
We are in the people business.
We are recognised and respected
by clients as innovative advisors
to the Managed Service Provider (MSP)
the recruitment industry.
We bring together 30+ industry recognised
workforce titans (a.k.a. GURUS)
As a combined force of analytical and creative thought leaders, we provide global advisory services
with a unique awareness focused on
REAL PEOPLE. REAL FEELINGS.
Our clients have a genuine trust in our relationship.
Our experienced GURUS partner with you to develop a customised MSP business case that answers the questions of your executive team before they ask and getting to YES sooner than later.
Every day of delay cost an organisation tens of thousands in lost savings.
Together we build a business case that exceeds your company goals and objectives.
Our GURUS operate on every continent (except Antarctica - much too cold!), and understand what is required; and more importantly, how to successfully take an MSP program or staffing firm global.
We begin with REAL PEOPLE, combined with cultural sensitivity and awareness that REAL FEELINGS are acceptable, and differences lead to REAL INNOVATION.
MSP and SUPPLY CHAIN
We provide an objective third party validation of financial, operational, and market wellness to ensure a real understanding of the MSP’s current state and long-term sustainability.
Independent third-party audit services ensuring our client, their MSP and supply chain are compliant with commercial agreements for pricing, business insurance, labour legislation, and tax law.
Our analytical skills, along with our predictive insights, help our clients to act decisively on the issues that matter most.
Let's not forget General Data Protection Regulation (GDPR), IR35,
Agency Workers Regulations (AWR), SARBANES-OXLEY, and...
Remember, you don't know what you don't know!
RFI vs RFQ vs RFP
We simplify your life by managing the proposal process for you!
We help you decide the best approach because our GURUS understand the industry from all sides - the client buyer, the MSP, and supplier partners. The Request for Information (RFI) educates, and Request for Quote (RFQ) quantifies, and a Request for Proposal (RFP) compares.
Proposals keep most people up at night. You already have a 'day-job' and like most people limited capacity to absorb another project.
We can help!
Struggling with how to support the MSP industry is a common challenge.
Our approach in partnering with staffing firms is unique because our GURUS have worn both hats - the staffing firm and the MSP team. This intimate understanding enables our GURUS to create a strategic plan that raises awareness of your market differentiators (what makes you unique!), and why the MSP and their client should engage your services.
CERTIFIED PROJECT MANAGERS
Whether you are an MSP in need of support resources or a staffing firm starting your MSP solution and require guidance - we bring structure to the MSP implementation process.
Using PRINCE2 methodology (PRojects IN Controlled Environments, 2nd edition), we divide projects into manageable and controllable stages.
Our GURUS understand the MSP and recruitment industry and have real-life experience in delivering successful implementations.
Our implementation projects have taken us from Canada, across the big pond to EMEA, onward to Asia, and then down-under with our Australian mates, and back across the Pacific
to the United States. Truly full circle.
Happy clients, suppliers, and workers.
Knowing which MSP model is right for your organisation requires a clear understanding of the options. The traditional model is 20 years old, and new, strategic models delivering new process and technology innovation are quickly taking over.
Why the change? Lack of REAL INNOVATION.
Variations of the hybrid model combine the best of in/out-sourcing with the portability of people skills and technology rarely experienced in the history of our industry.
We set up the MSP program for you.
We hire. We train. We develop.
We then transition these MSP experts to you!
Data fact vs fiction? Are you and your team getting meaningful information from the vendor management system (VMS) and your MSP?
Are you sure? Remember, you don't know what you don't know.
Our GURU GEEKS AND WIZARDS (a.k.a. data scientists) analyse current reporting by comparing VMS data, internal client employee data and external labour market data to provide recommendations for meaningful analytics moving forward.
It's essential that you have data integrity (truth in reporting) - required for
strategic workforce planning.
PS: If your program Quarterly Business Review (QBR) only looks at what's already happened -
you have a severe problem.
When considering technology, we work with you to create a customised evaluation that optimises performance and budget, enables growth, and yes, increases profits - a.k.a. REAL INNOVATION.
Let us weed through the tech-terminology, functionality, integrations, and the likes to ensure what you see is what you get!
We begin by identifying your needs. We then issue a combined Request for Information (RFI) and Request for Proposal (RFP) - understanding system functionality, creative alternatives, and the customer service experience of the sales journey.
We invite the short-list to provide a pricing quotation and deliver a demo - where our GURUS ask tough questions - removing any smoke-and-mirrors.
We only invite technology providers to present to our client after our team completes the vetting process. We optimise your time. Happy clients!
REAL CLIENTS. REAL FEELINGS. REAL INNOVATION.
SHARED PROFIT COMMITMENT
The Ali Forney Center - Bea Arthur Fund
Housing for Homeless LGBTQ Youth
Atlanta, Georgia USA — 4 April 2019 — Today,
MSP GURU, an LGBTQ owned company and global advisory service for the managed service provider (MSP), recruitment and staffing industry, commit to a shared profit program supporting the Bea Arthur Residence of the Ali Forney Center shelter for homeless LGBTQ youth
in New York City.
Bea Arthur, a gay icon and Golden Girls television star, passed away in 2009. Arthur had been a great supporter of the charity, saying “These kids at the Ali Forney Center are literally dumped by their families because of the fact that they are lesbian, gay or transgender.This organization really is saving lives.”
“The MSP GURU team of consultants are honoured to support the Bea Arthur Residence and support Bea’s vision to help vulnerable LGBTQ kids.”
David Ballew, Founder & CEO
The MSP GURU Group
An LGBTQ diversity owned company.
Positive LGBTQ Community Impact.
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